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The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results by Calhoun Wick, Roy V. H. Pollock, Andy Jefferson

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image Tool D5.2

Kinds of Performance Support and Their Application

Performance support can take many forms; common examples and their uses are listed below.

Type Especially Good For
Checklist Making sure all the key items in a procedure are included or completed. Especially important when many actions are required involved or when omission could lead to serious adverse consequences.
Step-by-Step Procedure Making sure that a procedure is followed in the correct sequence. Especially valuable for complicated or rarely performed procedures or when someone is learning a new procedure.
Worksheet Completing procedures that require calculations at ...

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