Case D4.3
How We Implemented a Low-Cost, Low-Effort Follow-Up
Rob Bartlett
Corporate Trainer, DirectWest
Background
DirectWest, a wholly owned subsidiary of SaskTel, is the exclusive provider of mysask411 solution, Saskatchewan's choice for local search. The company continues to help connect buyers and sellers with new and innovative products and services based on Saskatchewan's best source for local information, the print, online, and mobile SaskTel telephone directory. We are located in Regina, Saskatchewan, Canada, and have one hundred employees. Our training organization consists of one person.
A department in our organization had a need to ...
Get The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
