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The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results by Calhoun Wick, Roy V. H. Pollock, Andy Jefferson

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image Case D4.3

How We Implemented a Low-Cost, Low-Effort Follow-Up

Rob Bartlett

Corporate Trainer, DirectWest

Background

DirectWest, a wholly owned subsidiary of SaskTel, is the exclusive provider of mysask411 solution, Saskatchewan's choice for local search. The company continues to help connect buyers and sellers with new and innovative products and services based on Saskatchewan's best source for local information, the print, online, and mobile SaskTel telephone directory. We are located in Regina, Saskatchewan, Canada, and have one hundred employees. Our training organization consists of one person.

A department in our organization had a need to ...

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