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User Experience Innovation: User Centered Design that Works by Christian Kraft

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Step 5: Document the Results and Process the Output

There are certain places in this chapter's process and method where you can be diverted to a wrong track. Maybe the cause that you come up with for a pain point was wrong. It may also happen that the solution you designed to fix the pain point does not solve the problem—or creates new pain points.

Verifying the solutions is always essential. Verification can be done through usability tests, user interviews, or similar. You can find more inspiration on different ways of verifying solutions in Chapter 18.

You may also want to prioritize your solutions. Some pain points are more prominent than others. Some pain points will be noticed by all users, since they involve the core functionality of your ...

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