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User Experience Innovation: User Centered Design that Works by Christian Kraft

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Summary

This chapter has shown you how to find the pain points of your product, it has shown you how to find and verify the causes of the pain points, and it has given you tools to fix them.

As mentioned at the beginning of this chapter, fixing pain points may very well be a matter of life and death for your application, system, or device. Pain points really cause the end users a lot of pain, which they will have big difficulties forgiving.

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