January 2012
Beginner
228 pages
6h 33m
English
Content preview from User Experience Innovation: User Centered Design that WorksBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Characteristics
Positive surprises (or wows) can take many shapes and forms, but at their essence they leave users with a smile on their face or a good feeling inside.
They Bring a Smile
A positive surprise can, for example, happen via a small animation when a user opens a menu. A positive surprise can also come with a small, hidden feature that the user learns to use after a lot of experience with your program.
A wow is in nature very close to a positive surprise, but it will give the user an even more positive feeling. With a wow, the user may even say “great,” “cool,” or “wow” (not necessarily out loud, but at least in their own mind).
Often playfulness is a way to achieve wows and positive surprises.
Many people experience the wow feeling ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.