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User Experience Innovation: User Centered Design that Works by Christian Kraft

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Selecting Technologies

Many technologies are added to devices, systems, or web pages for the wrong reasons. It can be because competitors use these technologies, it can be because the technology comes free with a chip-set's software package, or it can be because people in management decided to add the technology for some reason.

In my opinion, technologies should only be added or used if they can solve true end-user needs, be they needs for improved security, for greater interaction possibilities, or for any other user experience improvement.

If a specific technology does not improve the user experience or solve any existing or latent user needs, then adding the technology to your product will in the best case add extra costs to your product, ...

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