January 2012
Beginner
228 pages
6h 33m
English
Content preview from User Experience Innovation: User Centered Design that WorksBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Types of User Needs
I usually distinguish between three types of user needs: immediate user needs, perceived user needs, and latent user needs. These three types of user needs are briefly introduced next.
Immediate User Needs
Immediate user needs are the needs that users have here and now, and that most users can imagine and articulate. An example is, “I want this device to improve the safety of my family.” Another example might be, “I want a device to inflate my bicycle tire.”
Existing user needs also very much reflect user expectations. For example, a user visiting a site perceived as a social networking site might state, “I expect this web page to help me get in contact with my friends.”
Immediate user needs are important to fulfill—for example, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.