User Experience Innovation: User Centered Design that Works

Time-Critical Core Tasks

Some core tasks have a different nature since they may be time critical. If, for example, your telephone starts ringing while you're watching TV, muting the TV will in this situation be a time-critical core task. And you may want to come up with an innovation such as shaking the remote control to quickly mute the TV.

Finding your mobile phone when a call is coming in is another example of a time-critical core task. When your phone rings, you often want to answer it before you miss the call.

Finding specific information on a company website is yet a third example of a time-critical core task, if you want to quickly look up specific data. The fact that many company websites do not support good solutions for this core task ...