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User Experience Innovation: User Centered Design that Works by Christian Kraft

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Does Innovation Conflict with Good User Experience?

When operating a product (a software program, a device, a web page, or similar), users may be reluctant to face radical innovation and changes in the interaction paradigm. When users buy a new product, they often feel most comfortable when they feel familiarity and can operate the product from day one.

So one could argue that innovation is in conflict with good user experience. However, I disagree with this. Instead I believe that user experience will become the key tool for most innovation in the future—whether it's the experience you get in your jewellery shop, or the one you get for devices, web pages, software programs, and so forth.

Yes, new technologies will continuously appear and mature, ...

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