January 2012
Beginner
228 pages
6h 33m
English
Content preview from User Experience Innovation: User Centered Design that Works
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User Experience Applies to Everything
User experience can be applied to almost all kinds of businesses. The user experience may seriously influence your brand, customer loyalty, and the amount of new customers considerably. Hence, it makes sense to take user experience very seriously for any kind of business.
For example, customers certainly get an impression of and feelings about a train company (Figure 1-9) if they have to wait 20 minutes in line to buy a train ticket, or if the trains are delayed frequently.
Figure 1-9. Example of user experience when purchasing train tickets
Likewise, customers will remember the atmosphere, interior, staff, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.