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User Experience Innovation: User Centered Design that Works by Christian Kraft

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Step 4: Evaluate the Current Solutions for the Core Tasks

When you have identified the current solutions for the core tasks, you then need to evaluate if the current solutions are adequate and sufficient. Even for core tasks where you have sufficient solutions, you will still want to create user experience innovations for these. You should never stop innovating around your core tasks, since you will want to constantly keep your solutions for the core tasks ahead of the competition.

There are several ways to evaluate your current solutions. You can run usability tests for the solutions to find pain points and areas needing improvement; you can have a user experience expert teardown made; and you can use market research and info from actual consumer ...

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