July 2007
Intermediate to advanced
384 pages
9h 56m
English
TechFirm, an information technology company that provides enterprise software solutions to the mid-market, is a good example of a firm that recognized the need to develop a new approach to its customers. TechFirm (whose name has been disguised) sells its products and services to senior technology executives—CIOs, CTOs, and VPs of technology—at firms ranging from $50 million to $1 billion in revenue. The company had relied on its geographically deployed sales force and an experienced marketing team, which leveraged print, online, and in-person methods of communication with current and prospective customers. Although TechFirm had maintained consistent growth in revenue and number of clients in recent ...
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