July 2007
Intermediate to advanced
384 pages
9h 56m
English
Downing sought to enable people in her unit—whether they were seasoned or new—to manage their networks more effectively, thereby maximizing their productivity and loyalty to the unit. To help them identify and address problems in their networks, she made the following changes.
Downing asked an operations manager to create an internal web site for each person in her unit, showing the current state of his or her network. These sites helped people spot and correct problems in their networks—such as the fact that they were spending too much time interacting with people who weren't helping them generate more billable sales.
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