The Organizational Network Fieldbook: Best Practices, Techniques, and Exercises to Drive Organizational Innovation and Performance

7.5. Results of these Efforts

Did these interventions build a more connected and integrated team? Figure 7.5 presents the ONA for iNet at the end of FY 2006. A quick visual observation shows a tighter network; network ties increased from the 2003 level of 6 percent to 10 percent in 2006. Connectivity between locations, offices, expertise groups, and hierarchy had all increased significantly.

The hard metrics support the fact that this function was operating in an effective and integrated manner. Through the end of 2006, IT costs in the company dropped by almost 20 percent. The number of iNet staffers needed to do the work went from 185 to approximately 150, resulting in a ratio of 1 iNet staff member to 35 employees. And customer satisfaction ...