July 2007
Intermediate to advanced
384 pages
9h 56m
English
Christie Dowling, Betsy Smith Redfern, and Victor Gulas
During a change effort, wouldn't it be convenient if executives could simply rearrange the organizational chart, map out required new work processes, send out a memo, and call it a day? Of course, all leaders realize that large-scale change is a highly complex undertaking, but many nevertheless rely on an overly simplified and orderly view of their organizations, particularly during times of change. What they may not pay enough attention to is the basic fact that no change in organization or operation can happen without changes in relationships. And changes in the way people collaborate and interact depend, in turn, on trust.
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