3.1. Organizational Network Analysis and CoPs at Halliburton
Over the past decade, Halliburton has regularly employed organizational network analysis (ONA) to build 19 CoPs across a variety of business disciplines and technical services. Each community initiative had to show measurable results directly linked to financial performance. By applying targeted interventions based on ONA assessments, Halliburton has been able to do just that. As an example, in one year, a global CoP within a critical business unit
Lowered customer dissatisfaction by 24 percent
Reduced cost of poor quality by 66 percent
Increased new product revenue by 22 percent
Improved operational productivity by more than 10 percent
Employees in this unit design, manufacture, and ...
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