Acknowledgments
This book is the product of our combined half-century of teaching
and consulting. It draws on the experiences and insights of stu-
dents, clients, friends, and professional colleagues, and we owe them
our thanks for sharing their stories and lessons, although they bear
no responsibility for what we have done with them.
We have been blessed with an extraordinarily attentive and
skilled team at the Harvard Business School Press. Individually and
collectively they put the lie to the notion that old-time collaborative
relationships between authors and editors are passé. This book was
first encouraged years ago by Linda Doyle and Carol Franco. The
belief of our first editor, Marjorie Williams, in the project was a
critical factor in our proc ...