Adaptive Leadership: The Heifetz Collection (3 Items)

268 Deploy Yourself

interests and loyalties, silence becomes an even more critical resource

to read the clues and take the next step. The lag periods change. The

clues to decode are more complex. Buying time to listen and taking

action experimentally with the next debriefing in mind become criti-

cally important orientations for leadership.

When You Are in Authority

Listening from the heart is particularly difficult when you are in a posi-

tion of authority. Indeed, by the time you rise through the organiza-

tional or political system to a higher-level role you have probably been

trained to talk more than listen. If you are chairing a working group and ...