5
Orchestrate the Conflict
When you tackle a tough issue in any group, rest assured there will
be conflict, either palpable or latent. That’s what makes a tough
issue tough. For good reason, most people have a natural aversion
to conflict in their families, communities, and organizations. You
may need to put up with it on occasion, but your default mindset,
like ours, is probably to limit conflict as much as possible. Indeed,
many organizations are downright allergic to conflict, seeing it pri-
marily as a source of danger, which it certainly can be. Conflicts can
generate casualties. But deep conflicts, at their root, consist of dif-
ferences in fervently held ...