
170 Mobilize the System
ON THE BALCONY
• At what level in your organization do people begin to feel and act as
if they are valued more for their judgment than for their technical
expertise?
ON THE PRACTICE FIELD
• Most people dislike ambiguity and gravitate toward clarity, pre-
dictability, and certainty. And this can manifest itself in a premature
push for closure on an adaptive challenge, rushing to a solution
before the diagnosis is complete. You can help people strengthen
their tolerance for ambiguity by watching for signs of a premature
push for closure, for example, complaining about not moving to
action, jumping over basic diagnostic questions to ...