
74 Diagnose the System
itself. Because the problem lies in people, the solution lies in them, too.
So the work of addressing an adaptive challenge must be done by
the people connected to the problem. And those in authority must
mobilize people to do this hard work rather than try to solve the prob-
lem for them.
We have earlier identified characteristics of adaptive challenges.
Each of the characteristics is a flag or a signal for diagnosis; table 5-1
connects the characteristics with a social flag that can give you a start-
ing point for your diagnostic work.
A Basic Diagnostic Framework
Diagnosing an adaptive challenge is a challenge in itself. At best ...