Adaptive Leadership: The Heifetz Collection (3 Items)

to each other. This required them to confide in each other and to

listen with deeper understanding.

Managing the holding environment as the participants worked

through tough adaptive issues was a constant preoccupation of

Koedijk, the board, and Hennie Both. They arranged for a separate

floor so the group of one hundred could work with its own support

staff, unfettered by traditional rules and regulations. It surprised

some clients to see managers wandering through the KPMG offices

in Bermuda shorts and t-shirts that summer. They established a

norm that any individual from any group could walk into any ses-

sion of another team and contribute to the work. Also, people

agreed that ideas were more important than hierarchy and that jun-

ior people could challenge ...