Adaptive Leadership: The Heifetz Collection (3 Items)

so intense that he risked losing his own authority. She knew that the

temperature level he could tolerate would in part be a function of

the additional support she gained for her initiatives. So she set out

to find more partners, identifying and wooing the very small num-

ber of senior people in the organization who shared her view that

design mattered. She kept them informed, and a few of them

became reliable allies.

In addition, and perhaps more important, she resisted the temp-

tation to try to retrain existing employees, particularly the layout

team, to become designers. Instead, she recruited from the outside.

She hired as quickly as possible and as many new people as the

editor would permit, going after the best and brightest graphic

designers she ...