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CHAPTER 7
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Qualities of an
Adaptive Organization
D
IAGNOSING THE ORGANIZATIONAL system, the adaptive
challenge at hand, and the political landscape in an enterprise
takes time, careful thought, and courage. You have to improvise cre-
atively and responsively as you engage stakeholders inside and across
the boundaries of your organization. Some organizations have the keen
external sensors, internal norms and a critical mass of people to do this.
What distinguishes these enterprises? What makes some organizations
more adaptive than others? We’ve identified five key characteristics:
1. Elephants in the room are named.
2. Responsibility for the organization’s future is shared.
3. Independent judgment is expected.
4. Leadership capacity is developed.
5. Reflection ...