Index
accepting casualties, 98–100
access, 75
actions
as interventions, 137–139
moral justification for, 114
and taking the heat, 142–145
adaptation to change, 119
adaptive work, 13–20, 30, 33. See also
technical work
accepting casualties during, 98–100
acknowledging loss as part of,
92–95
distinguishing from technical, 55–62
on an individual level, 185–186
problems of, 200
providing context for, 104
versus technical, 108
affirmation, 169–176
Albom, Mitch, 220
alienation of constituents, 78
allies/alliances, 152. See also part-
ners/partnerships
confusing confidants with, 199–204
creating, 81, 82
knowing others,’ 84
versus lone warrior strategy, 199
relationships with, 89–90
risks of losing, 83–84
anchors, 179, 190, 205
anger, 141–146
apologizing, 77
Aristotle, 234
arrogance, ...