
118 Mobilize the System
Reframe the Group’s Default Interpretations
Every organization has default interpretations, entrenched ways of per-
ceiving and responding to reality. And every group within an organization
has its own defaults. These may stem from distinct departmental perspec-
tives. (For example, with one of our software clients, the R&D department
always addressed declining market share by advocating for the develop-
ment of a slew of new features for the company’s products.) Senior
authorities often powerfully reinforce default interpretations by offering
them early on in the diagnostic process or by devaluing alternatives.
Seeing an Adap ...