Adaptive Leadership: The Heifetz Collection (3 Items)

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CHAPTER 9

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Design Effective

Interventions

E

FFECTIVE INTERVENTIONS MOBILIZE people to tackle

an adaptive challenge. They may be designed to make progress at

any point in the process: for example, to surface a difficult issue, quash

a diversion, or move people forward through a difficult period. Effec-

tive interventions are based on interpretations of the situation that

are anchored on the right-hand side of the interpretation chart (see

figure 8-1), in the adaptive, conflictual, and systemic characteristics of

the organization’s challenge.

Even if you tactically need to move to the left column temporarily to

speak to someone’s personal stakes and personal interpretations of

others, staying anchored in the systemic view gives you a place to bring

people ...