Adaptive Leadership: The Heifetz Collection (3 Items)

to compromise along the way. Often, the toughest part of your job is

managing their disappointed expectations. They may well support

change, but they also want you to ensure that the change will come

with minimal sacrifice on their part. Tacitly, or perhaps explicitly,

your own people will instruct you to get the job done by having the

people from the other factions make the tough trade-offs.

Disappointing your own core supporters, your deepest allies on

your issue, creates hardships for you and for them. Yet you make

yourself vulnerable when you too strongly give in to the under-

standable desire to enjoy their continuing approval, rather than dis-

appoint them. Over and over again we have seen people take on dif-

ficult issues, only to be pushed by their ...