
Diagnose the System 59
• Who the CEO confides in and listens to
• How the organization scored a big success or recovered from a
big failure
ON THE BALCONY
• Think about two or three people who were fired, who left your
organization voluntarily, or who were given big promotions. What
was the official company story about what happened to each of
them? Was the story told in the hallways any different? If so, how?
What do the various stories suggest about how the organization
defines appropriate and inappropriate behavior? What do they
suggest about the adaptability of your organization?
ON THE PRACTICE FIELD
• Ask each member of your team to write a brief