Adaptive Leadership: The Heifetz Collection (3 Items)

out. Demonstrating too much aggressive self-assurance with peo-

ple who have a high regard for humility could have reduced her

credibility.

Track Record. Amanda’s and Brian’s roles and reputations might

have influenced the way they were heard. Brian may have demon-

strated more consistent insight and competence over time. He

might have had a proven track record on the subject.

Ripeness. Possibly, the issue had not “ripened” when Amanda

put it on the table. Amanda may have been thinking faster than the

rest of the group so that, at the time she spoke, the group lacked

enough familiarity with the issue to deal with it. It can take time for

other people to catch up to a new idea. By the time Brian made sub-

stantially the same comment, Amanda’s insight was ...