March 2013
Intermediate to advanced
224 pages
5h 39m
English
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Your tone is your appearance on the phone.
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Try these great tips that I recommend to all the sales professionals I counsel. Place a mirror in front of you and have a glass of water nearby as you call. Do not drink while you are talking. Stretch before you sit down and do some light jumping jacks to get the blood going. All these small tweaks can make a difference in the way you present yourself over the phone.
Sit straight in your chair and focus on what you are doing. You are meeting people for the first time on the phone, and ...