Additional Reading
Karten, Naomi. 1994. Managing expectations. Dorset House.
A good, easy-to-read book with solid advice. The book is focused on customer communication but almost all of its advice is applicable to other workplace relationships. Advice is provided on topics such as listening, clarifying perceptions, avoiding conflicting messages, and creating win/win solutions.
Little, Todd. 2005. Context-adaptive agility: Managing complexity and uncertainty. IEEE Software, May–June, 28–35.
Author Todd Little, a board member of the Agile Alliance and cofounder of the Agile Project Leadership Network, presents a framework for categorizing projects as Bulls, Colts, Cows, or Skunks based on the amount of uncertainty and complexity inherent in the ...
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