Additional Reading
Gilb, Tom. 2005. Competitive Engineering: A handbook for systems engineering, requirements engineering, and software engineering using planguage. Butterworth-Heinemann.
Gilb, the originator of the Evo process, takes a rigorous approach to measurement. His book shows numerous examples of quantifying and measuring what you might think unmeasurable. Gilb’s approach is particularly useful when used to define the leading and lagging indicators of a balanced scorecard.
Hubbard, Douglas W. 2007. How to measure anything: Finding the value of “intangibles” in business. Wiley.
A wonderful book that really does live up to its name. It offers many different ways of measuring things and makes the underlying math relatively easily to follow. ...
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