October 2009
Intermediate to advanced
504 pages
15h 39m
English
There is a grand myth about requirements—if you write them down, users will get exactly what they want. That’s not true. At best, users will get exactly what was written down, which may or may not be anything like what they really want. Written words are misleading—they look more precise than they are. For example, recently I wanted to run a three-day public training course. My assistant and I had discussed this, so I sent her an e-mail saying, “Please book the Hyatt in Denver,” and reminded her of the dates. The next day she e-mailed me, “The hotel is booked.” I e-mailed back, “Thanks,” and turned my attention toward other matters.
About a week later she e-mailed me saying, “The hotel is booked on the days ...
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