Just about everything we do in organizations to at least some degree revolves around groups and teams. Most likely we are a member of a work group, unit, or team. If that is not the case, we attend meetings—perhaps many meetings. Groups are everywhere. And, outside the organization, groups are increasingly used as vehicles for organizing action for a cause, personal support, medical information exchange, or discussion of shared topics of interest. All these groups are systems within systems and affected by variables both internal and external, positive and negative.
Of course these groups do not always work as planned. Sometimes everything goes right, and a group marches on with hardly a blip toward its desired outcome. Others experience ...
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