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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Principles for Decision Makingand Problem Solving

As we address decision making and problem solving, there are a number of principles that will be repeated in a variety of forms and with differing levels of focus in the techniques covered in subsequent chapters. These principles are found in Exhibit 11-1.

Exhibit 11-1. Seven Principles for StructuringProblem-Solving Discussion

1.   Focus on the problem before thinking and talking about how to solve it.

2.   Begin with a single, unambiguous problem question.

3.   Map the problem thoroughly.

4.   Be sure the group members agree on criteria or ways of measuring the adequacy of decisions/ solutions.

5.   Resist evaluation/judgment when gathering ideas/solutions.

6.   Avoid groupthink (conformity ...

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