As we address decision making and problem solving, there are a number of principles that will be repeated in a variety of forms and with differing levels of focus in the techniques covered in subsequent chapters. These principles are found in Exhibit 11-1.
Exhibit 11-1. Seven Principles for StructuringProblem-Solving Discussion
1. Focus on the problem before thinking and talking about how to solve it.
2. Begin with a single, unambiguous problem question.
3. Map the problem thoroughly.
4. Be sure the group members agree on criteria or ways of measuring the adequacy of decisions/ solutions.
5. Resist evaluation/judgment when gathering ideas/solutions.
6. Avoid groupthink (conformity ...