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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Use of Technology/Groupware

If you are using technology to facilitate decision making, be sure that you have practiced using the technology or, even better, that specialists trained in the system will be on hand to manage the technical aspects of the process. I advise against attempting to handle both facilitation and technology unless this is a particular specialty of yours. Most of us have stories of meetings or sessions that we have attended in which the technology did not work. If something does not work after a few minutes, move on and use low-tech materials if that is at all possible. If the entire meeting is planned around the use of a specific technology, such as a group decision support system (GDSS), now generally called group support ...

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