O'Reilly logo

Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Face and Body Language

The study of face and body language is called kinesics. Components include eye contact, body language and movement, and facial expressions. A point needs to be emphasized here that nonverbal communication and norms of behavior vary from culture to culture and from person to person. Some people smile frequently and others rarely. Some cultures value direct eye contact; others do not. As Matsumoto (1991) says, facial expressions are “simultaneously universal and culturally specific” (p. 128).

You may have taken part in an experiment in school in which you were shown different facial expressions and asked to assess whether the person was happy, sad, angry, sad, disgusted, and other choices. Some of these, such as a person ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required