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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Key Concepts

•   Meaning ≠ Meaning

•   Listening, paraphrasing, and summarizing

•   Clarifying issues and perspectives

•   Asking questions

•   Using and observing nonverbal communication

Everything we do sends a message. We cannot not communicate. Although it is certainly possible to overdo looking for messages, especially in the area of nonverbal communication, facilitators should be mindful of the effect of their communication behaviors and notice the behaviors of people in their groups. Communication affects all aspects of group facilitation. In this chapter, I focus on listening and clarifying meaning, asking questions that serve a purpose in group functioning, and understanding the power of nonverbal communication.

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