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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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References

Brilhart, J. K. (1986). Effective group discussion (5th ed.). Dubuque, IA: W. C. Brown.

Hirokawa, R. Y. (1980). A comparative analysis of communica tion patterns within effective and ineffective decision making groups. Communication Monographs, 47, 312–321.

Lumsden, G., & Lumsden, D. (1993). Communicating in groups and teams: Sharing leadership. Belmont, CA: Wadsworth.

Martin, J. S., & Chaney, L. H. (2006). Global business etiquette. A guide to international communication and customs. West port, CT: Praeger.

Morrison, T., & Conaway, W. A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon, MA: Adams Media.

Matsumoto, D. (1991). Cultural influences on facial expressions of emotion. The Southern Communication Journal, 56, 128–137.

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