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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Key Concepts

•   Nature of conflict

•   Importance of climate and ground rules

•   Types of conflict

•   Focusing on interests, not positions

•   Avoiding groupthink

•   Values about conflict

A previous discussion about relationships and climate provides important background for this chapter. Conflict: how it emerges, whether it is valued or discouraged, and ways in which it is managed all affect and are affected by climate. In this chapter, I talk first about the nature of conflict; then discuss the importance of climate and ground rules; the types of conflict, both issue-based and personal, that might occur; the value in focusing on interests rather than positions “for” or “against” an issue; and behaviors to look for in our quest to avoid ...

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