O'Reilly logo

Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Nature of Conflict

Although the word “conflict” often has a negative connotation, disagreement among group members on issues can improve a groups decision making and is generally viewed as a positive influence. Conflict is, by nature, interactive. This interactive nature results in a cycle of initiation-response-counterresponse (Folger & Poole, 1984). Communication plays a central role in this cycle in three ways:

•   Communication behavior often creates conflict.

•   Communication behavior reflects conflict.

•   Communication is the vehicle for the productive or destructive management of conflict (Hocker & Wilmot, 1991, p. 13).

In groups, conflict over issues is positive if handled in a productive way and generally means that members are paying ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required