January 2011
Beginner
256 pages
6h 1m
English
book
Small Group Facilitation: Improving Process and Performance in Groups and Teams
by Judith A. Kolb
Content preview from Small Group Facilitation: Improving Process and Performance in Groups and Teams
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Although the word “conflict” often has a negative connotation, disagreement among group members on issues can improve a groups decision making and is generally viewed as a positive influence. Conflict is, by nature, interactive. This interactive nature results in a cycle of initiation-response-counterresponse (Folger & Poole, 1984). Communication plays a central role in this cycle in three ways:
• Communication behavior often creates conflict.
• Communication behavior reflects conflict.
• Communication is the vehicle for the productive or destructive management of conflict (Hocker & Wilmot, 1991, p. 13).
In groups, conflict over issues is positive if handled in a productive way and generally means that members are paying ...
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