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Implementing Cisco Networking Solutions by Harpreet Singh

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Processes

"Ability is a wonderful thing, but its value is greatly enhanced by dependability. Ability implies repeatability and accountability."
- Robert A Heinlein

Skilled resources in NOC make the network operations effective. However, each person is different, has different skill sets, and a different temperament. Thus, each individual will behave in a different manner in the same situation. He might still be able to resolve the network problem, but each individual will have an approach of his own. This can lead to problems in situations such as the NOC, where people work in shifts and have to hand over issues to the person on the next shift. This also causes problems for network documentation, as each individual might take different steps ...

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