Windows Server® 2012 Unleashed

Training Plan

When creating a training plan for a Windows Server 2012 implementation, the first thing that needs to be identified is the target audience. That will determine what type of training needs to be developed. Some of the user groups that need to be targeted for training are as follows:

• End users—If the implementation is going to change the desktop client, the end user must receive some level of training.

• Systems administrators—The personnel involved in the administration of the messaging systems must be trained.

• Help desk—In organizations where the support is divided among different teams, each one must be trained on the tasks he or she will be carrying out.

• Implementation team—If the implementation is spread across multiple ...