Windows Server® 2012 Unleashed
by Rand Morimoto, Michael Noel, Guy Yardeni, Omar Droubi, Andrew Abbate, Chris Amaris
Qualifying the Disaster or Failure
When a system failure occurs or is reported as failed, the information can come from a number of different sources and should be verified. The reported issue can be caused by user or operator error, network connectivity, or a problem with a specific user account configuration or status. A reported system failure should be verified as failed by performing the same steps reported by the reporting party.
If the system is, in fact, in a failed state, the impact of the failure should be noted, and this information should be escalated within the organization so that a formal recovery plan can be created. This can be known as qualifying the disaster or failure. An example of qualifying a failure includes a short description ...
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