Baldrige Award Winning Quality, 18th Edition

Mark Graham Brown has been consulting

with major corporations and government

organizations on measuring and improving

performance for more than 25 years. His

clients include all branches of the U.S.

military, as well as many federal and state

government organizations. Corporate

clients include: Bose, Medtronic, Bank of

America, Bechtel, Northrop Grumman,

and Raytheon. He has had his own con-

sulting practice since 1990. Prior to

starting his own firm, he was a principal in the Chicago firm of

Svenson & Wallace and was the manager of a group of consultants

for Creative Universal in Detroit. In addition, he teaches public

workshops on performance ...