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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
Chapter
4
U  B
A S S
48
BALDRIGE AWARD WINNING QUALITY
The scoring scale comprises two parts:
Process
Results
The Process scoring scale is used for categories 1 through 6 of the criteria; Results
correspond to category 7.
P
The Process scoring scale is now based on an examination of 4 factors: Approach,
Deployment, Learning, and Integration, and coded in the scale as A, D, L, or I.
TheProcess sections of the criteria ask about how you do things, why you do them this
way, where you have implemented whatever ...
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Publisher Resources

ISBN: 9781439893821