
48
BALDRIGE AWARD WINNING QUALITY
The scoring scale comprises two parts:
• Process
• Results
The Process scoring scale is used for categories 1 through 6 of the criteria; Results
correspond to category 7.
P
The Process scoring scale is now based on an examination of 4 factors: Approach,
Deployment, Learning, and Integration, and coded in the scale as A, D, L, or I.
TheProcess sections of the criteria ask about how you do things, why you do them this
way, where you have implemented whatever ...