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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
32
BALDRIGE AWARD WINNING QUALITY
dramatically while reducing its number of customers. It is hard for a growing organization
to turn away business, but this is often the best strategy for ensuring protable growth.
The frustrating part of trying to be customer driven is that customer needs and
priorities seem to change constantly. A company nally gures out what customers
want, and then customers change their priorities. The Internet and other new
technologies have dramatically changed customer expectations and priorities for
many things in life, such as how we buy books or get information from others. Part
of what the Baldrige criteria look f ...
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Publisher Resources

ISBN: 9781439893821