August 2013
Intermediate to advanced
408 pages
15h 53m
English
Content preview from Baldrige Award Winning Quality, 18th Edition
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INTERPRETING THE CRITERIA FOR CUSTOMER AND MARKET FOCUS (3)
Social media data can be viewed as a friend or enemy. Having customers comment on
your business and having their comments read by hundreds of others is scary. One bad
restaurant review on Yelp can drive away a lot of prospective customers. A bad rating on
Angie’s list can hurt your plumbing business. Being able to track daily feedback on how
customers really feel about your products and services is something organizations have
been trying to gure out for decades. All sorts of things have been done to try to get
customers to provide more feedback. Sadly most of these ideas have fa ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.