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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
Chapter
11
I  C
   ()
280
BALDRIGE AWARD WINNING QUALITY
O     C
Category 6 covers processes and operations.. The category addresses how you assure and
improve the quality and reliability of the products and services you offer to customers
through process management strategies. Emphasis should be placed on the word how.
This category deals with processes, not results. Results are assessed in Category 7, Results.
The Baldrige Award Criteria (p. 22) dene Category 6 as follows: ...
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Publisher Resources

ISBN: 9781439893821